01Order status
Where the parcel is, when it arrives and why it is late, answered from your order and carrier systems.
AI agents for retail that hold up at peak.
Order status answered, returns started, stock and delivery questions resolved and callers routed to the right team, over voice and messaging. Every contact answered, including Black Friday and the week before Christmas. All inside the limits you set, hosted in the EU.
Objective
Your busiest week is the week you are least reachable.
Volume triples and your team does not. Most of what comes in is the same four questions about where an order is. A customer who waits twenty minutes to hear a tracking number does not come back for the next order, and the seasonal hire you trained in November leaves in January. The fix is not more temporary staff. It is fewer contacts that need a person at all.
Use cases01 
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0102Returns & exchanges
Return started, label sent, refund status explained, without anyone opening a ticket.
03Stock & product questions
Availability per store and online, sizing, compatibility and delivery times answered on the spot.
04Peak absorption
The same agent handles ten contacts or ten thousand, across voice, WhatsApp and chat, with no queue and no extra hiring.
05Handover with context
Damage, disputes and anything that calls for judgement goes to a colleague with the full conversation attached. No silent guesses.
Demo
Hear Versaia's Voice Agent in action
Demo.
Listen in on a Black Friday afternoon.
Trust and security
Your Trusted Retail Partner
Sovereignty
Your data never leaves Europe. EU-native infrastructure end to end, no US cloud and no Cloud Act exposure. ISO 27001, with an immutable audit trail for every action.
Integrations
No need to rebuild your stack. The agent reads and writes in your order management, ecommerce platform, carrier tracking, POS and returns portal, in the source instead of a copy.
Oversight
See by the hour what is coming in, what got resolved and where it breaks. Every action traces back to the source that informed it.
EU data residency
ISO 27001
AVG/GDPR
Enterprise-grade continuity
