Understand every conversation
Every conversation generates valuable data. With Versaia Insights you see exactly what works, what can improve and where opportunities lie.
What You Can Measure
Conversation Analytics
Deep insight into every conversation. See what customers ask, how agents respond and where conversations are resolved or escalated.
Performance Dashboards
Real-time overview of resolution rates, response times, customer satisfaction and more. All in one place.
Sentiment Analysis
Understand the emotion behind every conversation. Detect frustration early and adjust before it escalates.
Trend Detection
Discover patterns in customer questions. See which topics are trending and proactively adjust your agents.
The Impact
Data-driven decisions
No more guessing. Let the data tell you where improvements lie.
Continuous improvement
Agents get better every day based on real conversations.
Audit-ready
Transparent logs and reports for compliance and audits.
Curious about the data?
Curious how it works?
Discover how Versaia Insights helps you continuously improve your customer experience.
